Soul Fusion respects your privacy and is totally committed to protecting your personal information and data. We appreciate you trusting us to do so carefully.
By registering for and using the Soul Fusion Website (“Site” “Signup”)
Soul Fusion is the sole controller and responsible for your personal data we receive from you.
If you have any questions or would like to contact us about this Privacy and Cookies Policy, please do so at the following:
Customer Services Email: firstname.lastname@example.org
Customer Services Number: 0121 667 3213
Data we collect about you and when
To ensure our commitment and privacy to you the customer and anyone that visits our site.
If you make a ticket purchase / booking with us we’ll collect information necessary to fulfil the transaction..
Direct Information Collected
We collect your name, email address, contact number, account password, date of birth and payment details to process your booking purchase and deliver your ticket by email or post.
We collect information about any requirements you may have in order to attend the event. This may mean providing us with information including further basic details, including age or any disabilities or allergies.
In some circumstances, if applicable, we may require additional information specifically relevant to your ticket purchase, which could include verifying your age with identification for entry or fraud prevention and detection.
We collect technical information from your mobile device or computer, such as its operating system, device and connection type and IP address when you access our site.
During the booking process you can open an account and request to receive information by email about our events, services and products including newsletters, event alerts, discounted tickets, forthcoming line-ups and exclusive presale access.
Your account collects your name and email address at point of registration on the site.
You can update or remove your consent to marketing by unsubscribing from our emails at any time.
The unsubscribe link is attached to every email you receive and located at the footer of every email.
From time to time, you may be invited to participate in competitions or surveys relating to events or products or regarding a booking for upcoming events.
On entry, your personal data, including your name, email address or any other relevant entry data may be collected and you consent in order to participate and record your entry and used to deliver the prize. If you win any competition your data will be used to contact you to arrange delivery.
If you sign in via your social media account, we may obtain information, such as your profile name, in accordance with your privacy settings on that social media site. Please read the privacy policies and check your privacy settings on social media sites to learn how they manage your information.
How we use your Information
We will only use your personal data where the law allows and permits us to act in the legitimate interest of using your data for the following:
We require to complete the sale, including management of booking and delivery of your ticket(s).
When necessary for our legitimate interests, or those of a third party for the event you have booked for which your interests and fundamental rights do not override those interests.
When necessary to comply with a legal or regulatory demanded obligation.
Where you have provided consent when making a booking, subscribed to marketing or we have justifiable reason, we may use your information provided for marketing purposes by email or text. You will be provided the opportunity to update or unsubscribe from emails or texts at any time and we respect your choice and privacy at all times.
Please note, if you disable cookies, certain features of this site may not function correctly and you may not be able to continue to use the website correctly.
We will not retain your information for any longer than we think is necessary.
Information collected will be retained for as long as needed to fulfil the purposes outlined in the ‘Use of my information’ section above, in line with our legitimate interest or for a period specifically required by applicable regulations or laws, such as retaining the information for regulatory reporting purposes.
When determining the relevant retention periods, we will take into account factors including:
our contractual obligations and rights in relation to the information involved;legal obligation(s) under applicable law to retain data for a certain period of time; statute of limitations under applicable law(s); our legitimate interests;(potential) disputes; and guidelines issued by relevant data protection authorities. Otherwise, we will securely destroy your information when no longer required for the purposes collected.
Process and deliver your ticket or any other goods by post or email and information requested.
Enable us to provide customer service and support and deal with enquiries, update you of any changes to your booking and contact you with service messaging regarding important event information relating to your booking.
Enable us to monitor access attendance at our events, inclusive of your entry to events, age and identification verification, or where applicable, other applicable information in relation to your ticket including medical or disability information provided. Provide insight to improve and update the experience of our site and services ensure content from our site is presented correctly with factual information and details of the event booked.
Third Party Content
Our Site may contain content, links and information that are the property and control of third-party Sites
We strive to ensure your data is safe, we have placed the appropriate security measures to prevent your personal data from being compromised, altered, damaged, disclosed, accidently lost, used or accessed in an unauthorised manner.
Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Your Legal Rights.
You retain the following rights to:
Request access to the personal data that we hold about you.
Request us to provide a copy of your personal data.
Request to update and amend any personal data that is incorrect.
Request not to use your personal data for marketing purposes – please note, you can update your marketing preferences in your soul fusion account. Withdraw consent to our use of your personal data.
Request to erase your personal data, save for information we are obliged to retain to comply with our legal requirements.
Lodge a complaint with the Information Commissioner’s office.
You can exercise your rights at any time by using the contact information contained within this policy, however in certain circumstances, we may demonstrate that we have a compelling legitimate interest to process your information which override your rights and freedoms.
It is important to ensure the personal data we hold about you is accurate and up-to-date. Please keep us informed if any of the details you provide change during the course of your relationship with us.